Onboarding Specialist

Customer Success

Remote

Apply now

Location: Remote

🎥 What are we doing at Uscreen?

Uscreen is a fast-growing, profitable, bootstrapped SaaS company revolutionizing how video-based entrepreneurs and creators monetize their content.

Our all-in-one video membership platform empowers video entrepreneurs to build and scale their businesses through subscriptions, communities, courses, and live-streamed events across web, mobile, and TV.

More than 25,000 video creators use Uscreen to market, manage, and grow their businesses, generating hundreds of millions in revenue along the way.

As an Onboarding Specialist (Level 1), you’ll be the first point of contact for new Uscreen customers, guiding them through their initial platform setup and ensuring they have a smooth, positive onboarding experience. You will help customers configure their accounts, answer basic technical and strategic questions, and provide proactive support to drive successful adoption of Uscreen’s platform.

🚀 What you’ll do:

Be a part of a collaborative and hands on onboarding experience for our most valued customers
Guide new customers through the onboarding process, ensuring they successfully set up and launch their Uscreen platform
Provide step-by-step assistance with account configuration and key platform and activation features
Own effective client onboarding, implementation, training, and engagement; as well as provide meaningful strategic insights and recommendations to our clients to ensure their success on our platform
Establish relationships with new customers, understand their challenges, and offer strategic guidance to help them meet their goals and maximize their ROI
Ensure the timely and successful delivery of solutions aligned with company standards and according to customer needs and objectives
Partner with cross-functional teams to help ensure a successful and timely launch on the platform
Host educational onboarding webinars as well as 1:1 trainings
Mitigate churn during the launch phase by proactively addressing leading indicators
Communicate with your book of customers via phone, email and text
Maintain and update an accurate log of activity in the CRM system

🔥 Do you have what it takes?

1+ years of Implementation, Customer Success, and/or Account Management experience, preferably in SaaS
Strong communication and interpersonal skills with a customer-first mindset
Ability to break down technical concepts into clear, easy-to-follow guidance
Highly organized, detail-oriented, and able to manage multiple onboarding cases simultaneously
Experience with SaaS platforms, video streaming, or content creation is a plus
Comfortable working in a fast-paced, remote environment
High sense of urgency and ability to be flexible given the situation
Willing to work as a team and put the team first
Growth mindset and a positive attitude

Our Commitment to You:

We know your worth and will compensate you competitively.
Our unlimited PTO policy encourages every team member to take the time they need to unwind and recharge.
Your growth is our growth! We’ll provide you with access to best-in-class training, workshops, and conferences to help you develop and succeed in your role.
It’s a marathon, not a sprint. We make sure you have a clear growth plan to help you get to the next level at Uscreen.
100% remote – you can work from wherever your heart desires, as long as you have access to a stable internet and a conducive workspace.
We offer flexible parental leave to make sure you have enough time for your family.
Your home office should be ergonomic and inspirational to help you make some magic, so we’ll give you a generous WFH stipend to help you set one up. If WFH is not for you, we’re happy to pay for your coworking space.
We host virtual social events filled with fun activities to ensure you feel part of the Uscreen team.

✔️Are you interested in applying?

Click the “Apply for this position” button
Fill out the short form and attach your portfolio
We will review the applications and email candidates who qualify to set up a first-round interview

Recruitment FAQs

How long is the recruitment process?

Depending on how far you get in the process, it can take anywhere from 1 week to 4 weeks, varying on the seniority of the position, as well as the volume of applications for that particular post.

Why do you ask for a video introduction?

As a remote company, we’re aware of the perks but also the drawbacks of remote work. At Uscreen, we believe that putting a face to the voice is imperative for a healthy working environment. We see the video introduction as a symbolic first step.

Can I apply for multiple positions at once?

If you feel you qualify for multiple positions listed on our website, feel free to mention it in the cover letter. We won’t disqualify anyone based on multiple applications to separate job posts, but the cover letter will be the best way to go.

Will I be required to travel?

This depends on your location and job requirements. If any travel is needed, this will be specified in the job description and pointed out in the recruitment process. If you have an impairments prohibiting you from traveling and it might affect your work, please mention it in the cover letter.

Can I work from anywhere?

Remote work offers additional flexibility in choosing your own working environment such as workstation, lighting, ambient, etc. However, to stay efficient as a remote worker, we require all our team members to have a quiet space dedicated and optimized for work.

What time zone should I be in?

We have team members across the world, in different time zones. However, we do require an overlap with our headquarters in Washington, DC. This overlap will be defined for each position separately and can be anywhere from 4 to 8 hours depending on the position.